Copy an email

Top Answer
Frankie_P
Moderator

Hello everyone!

 

I apologize for any inconvenience caused from this Copy feature not being available on your campaign. The ability to copy Legacy Newsletter templates has been disabled since we are moving forward with our updated editor and are dedicating resources to making this editor the best it can be. Because of this we would recommend recreating your template in our updated editor. This updated editor does have the ability to be copied. With that said, are there any features in particular that are causing you to continue copying these Legacy Newsletter Templates? We welcome any feedback about this editor so we can forward your thoughts to our Product team.


Highlighted
Retail

Account not working

Your site won't allow me to copy an email blast in order to revamp it as a new email. I've been working with Constant Contact for years..and this is how I've always done it. Now when I click on a campaign and click on 'more', all it says is "archive details preview print/download delete share resend too.." but not "copy". I've tried to find the link to "copy" in every place I can, but it doesn't show up anywhere. 

 

I also checked my account to be sure I'm paid up and I am...so there's no explanation that I can see.

I've also tried logging in on three different browsers and two different computers. No go.

 

In this economic shutdown, my business survival is significantly linked to my email blasts. Can someone please help me with this???

 

Thanks

Simie Maryles

Highlighted
Moderator

Re: Account not working

Hello @SimieM ,

 

It appears your account was part of the latest wave of legacy email builder retirements we've been emailing about. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.


William D
Community & Social Media Support

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