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Could not load the data?

SaraV0
Participant
‎12-03-2021 07:05 AM
‎12-03-2021 07:05 AM
Why coulnd't you load the data?
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1 REPLY 1
William_A
Moderator
Moderator
‎12-03-2021 11:36 AM
‎12-03-2021 11:36 AM

Hello @SaraV0 ,

 

When this affects a social post's reporting, it means there was some kind of interruption in the API with the affected platform(s). Typically speaking, it's just a matter of resetting the API permissions, which can be done by disconnecting your social accounts from the system, disconnect our permissions from your platforms' settings, then reconnect them. If doing so doesn't resolve your reporting issue for future posts, please call our general support so they can perform additional, live troubleshooting with you.


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William A
Community & Social Media Support
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