Critical contact lists have gone missing


Critical contact lists have gone missing

We have a number of core contact lists that have suddenly gone missing sometime within the past month for no apparent reason. We've verified that these lists were not manually deleted on our end. What's happening here? Can we expect more lists to go missing?


Hi TFOCanada!


Thank you for reaching out to the Community. By Checking the Contacts Activity Page I was able to see that 24 lists were deleted on the morning of December 13th. Could your missing lists have been deleted out at that time? 


We will need more information to help figure out what happened, such as:

  • What are the names of the missing lists?
  • Are the contacts also missing, or just the list names? (I see you have contacts that are not currently on a list, which happens when the Delete list only option is selected)
  • Do you have a date of when the lists went missing?
  • Do you have more than one person managing your contacts?

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