I have read the guidelines on authentication at 5629-constant-contact- ... They do not work with earthlink (according to the technician at CC). I want my messages sent by email@example.com, not by the cryptic and suspicious sender generated by CC, as people are suspicious and do not open them. I cannot change my email address at earthlink now as too many people use it. Thank you.
Hello @Francois-MarieP ,
For a little more insight, Earthlink and similar webmail companies (e.g. Gmail, Yahoo, AOL, Live, etc.) cannot be used for self-authentication since they have the final say on their domains. Self-authentication requires your own domain. If Earthlink is your preference / only option, then using the Constant Contact authentication would be the best way to do it.
Thank you William. Yes, this is what a very pleasant and competent colleague of yours told me in a screen sharing session. As mentioned in the "authentication" page of CC's website, "The .com at the end of your email address is replaced with .ccsend. For example, firstname.lastname@example.org becomes email@example.com."
The outcome of this is that some people do not open the email because of the puzzling and suspicious ending ccsend.com. Not knowing better, I have not opened many messages from Contact, thinking that these emails were fake, spam or containing virus. I think that this is a major flaw which should be addressed. There might be a way already, but I do not know how.
Hi @Francois-MarieP. I understand what you mean and it's a valid concern. Depending on the email client, the display or From name may be showing before the email address or even in place of it. I would recommend you use a From Name in your Constant Contact emails that is recognizable to your contacts, such as your full name if they usually speak with you directly or the name of your organization. This helps the email look familiar to them in the inbox.
This is what I did, upon the advice of one of your colleagues. However, the extension to the address generated by Constant Contact arises suspicion. I often receive emails posing as people I know, using their names (the "I lost my wallet and I am stranded in the Philippines" type, and a lot of spam), so I check the extension and decide whether to open or not. Half of my emails sent by CC have not been opened, by people I have been in touch with for years, I called a couple and they said "yes, I saw the message but it did not look being from you."
QUESTION: Is there a service at Constant Contact which provides detailed assistance, even if I have to pay for it? I received some good basic assistance by chance in the past, but it did not solve the problem. Thank you.
Hello @Francois-MarieP ,
The only other option would be to make your own domain, which is something you'll need to do on your own. Ultimately it'll come down to you having to communicate to your contacts that either a) they need to accept the CTCT-authentication, or b) you'll be using a new from-email-address with your own domain.