Custom Content by Email Domain


We are seeing a notable increase in CC emails being filtered to sub folders, particularly on Gmail, sometimes even going to spam.

Obviously, the first step is to make sure that we are clearly communicating to new and existing subscribers to add our email address to their contact list -- but this would be so much more impactful if it was possible to insert relevant text for each major domain explaining the steps to do this.  E.g. so we could give specific instructions for gmail users telling them how to add an email address to their contact list; and then do the same for the other leading ISPs, and then have a generic message for everyone else.

Is there a way to do this?

I know that I could filter the mailing list so as to send a special message only to people using a certain ISP-- but what I'd really like to do is build customized text for the key ISPs into the automated welcome message, and have a regular reminder in our newsletters.

Thank you.


Hello @SarahMW64,


Thank you for reaching out to the Community! Please take a look at this helpful article about Safelisting and it will contain the specific text you are looking for. I also highly recommend using Self-authentication to help ensure your emails land in the primary folder for all of your contacts. Thank you! 

Zoe H.
Community & Social Media Support

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