Thank you for your interest in our campaign design service! I apologize for any confusion there may be with the status of this design request. I have taken a closer look and can see your original submission included a link that did not load. This was also something mentioned in the emails our design team previously sent you on February 28th, March 2nd, and March 4th. Did you receive any of these emails? Because our design team did not receive a response to these emails they have closed your request and refunded your charge. If you can locate any of these emails I would suggest responding to it directly for further assistance. But if you're unable to locate any of these emails please let us know! We would be happy to resubmit your campaign design request. We would just need the correct URL you want the template based on.