Custom thumbnail not recognized

New Member

Custom thumbnail not recognized

I am having a problem with a custom thumbnail. I am able to upload it into YouTube, but when I try to add the link into Constant Contact, it says it finds the video but no thumbnail. Help!


Re: Custom thumbnail not recognized

Hello @JoyC50 ,


Sometimes YouTube doesn't communicate the correct thumbnail to us when it comes to video blocks. This can typically be resolved by simply inserting a fresh, new block and the then the URL again. If this doesn't work the next steps would be to:

William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Register for our "Making Sense of Online Marketing for Retail" Webinar

Join us on Thursday, August 13th at 2pm ET for a free webinar where we'll discuss how to incorporate online marketing into your retail store.

Read More