The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

Custom thumbnail not recognized

Highlighted
New Member

Custom thumbnail not recognized

I am having a problem with a custom thumbnail. I am able to upload it into YouTube, but when I try to add the link into Constant Contact, it says it finds the video but no thumbnail. Help!

1 REPLY 1
Highlighted
Moderator

Re: Custom thumbnail not recognized

Hello @JoyC50 ,

 

Sometimes YouTube doesn't communicate the correct thumbnail to us when it comes to video blocks. This can typically be resolved by simply inserting a fresh, new block and the then the URL again. If this doesn't work the next steps would be to:


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured