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Custom thumbnail not recognized

New Member

Custom thumbnail not recognized

I am having a problem with a custom thumbnail. I am able to upload it into YouTube, but when I try to add the link into Constant Contact, it says it finds the video but no thumbnail. Help!


Re: Custom thumbnail not recognized

Hello @JoyC50 ,


Sometimes YouTube doesn't communicate the correct thumbnail to us when it comes to video blocks. This can typically be resolved by simply inserting a fresh, new block and the then the URL again. If this doesn't work the next steps would be to:

William D
Community & Social Media Support

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