Customer Service

RenVCA
Participant

I'm extremely disappointed with the customer service and the platform right now. All month there's been some error that doesn't allow me to send emails (you know-the main function of this service), and when I reached out to their chat line they said it was a known issue they are "working on" and would update me. But I haven't been updated, and I'm unable to use the software I am paying for... there's no telling when it's coming back. I tried to reach out again today but the chat line and customer support number are listed as closed (it's 11am on a Friday), so this was my only option. I would like a refund for this month and if the service is still down in June, I'll be cancelling my subscription. I need to be able to use emails for my business and my clients, this is unacceptable and a waste of my money. 

1 REPLY 1
Kyle_R
Administrator

Hello,

 

I'm very sorry for all of the trouble. I believe we were able to help you earlier via Instagram. We'll look into your chat case to make sure it was handled correctly. Regarding chat and phones showing as closed, they should have been open during that time. Is that something you saw within the Contact Us tab in your account or elsewhere? 

  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar