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Customer Support

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Regular Visitor

Customer Support

Its incredibly challenging to get in touch with customer support - the chat and phone lines are not active during EU regular working hours and there is no other method of communication available. 

 

Our account has been placed on review for a long time now and though we need to resolve this asap to regain access to the features we are still paying for monthly, this is proving almost impossible.

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1 REPLY 1
Employee

Re: Customer Support

Hello and thank you for reaching out to The Community.  We do apologize you’ve been unable to reach us by phone or chat. I’ll be submitting a ticket to the team that will handle the review of your account. The ticket process can take upwards of four business days. Once again we do apologize you were unable to contact us through other channels. If there is anything else in the meantime we can assist with please do not hesitate to ask.


Antonas_S
Community & Social Media Support

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