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Customer service Sucks

Buschtrucks
Participant

Customer service Sucks

I have to wait 10 minutes to talk to someone and finally when I get thru I was told that I need to talk to a different departament, when they don't even give you the chance to transfer, I am considering switching provider.

 

Best regards!

 

Eric Busch

3 REPLIES 3
MichaelL907
Participant

I got hung up on after waiting for 13min and 23sec. WTH


@Buschtrucks wrote:

I have to wait 10 minutes to talk to someone and finally when I get thru I was told that I need to talk to a different departament, when they don't even give you the chance to transfer, I am considering switching provider.

 

Best regards!

 

Eric Busch


 

Hello @MichaelL907. I'm so sorry for the experience that you had when you called our Support team. Were you able to speak with one of our agents? I'd like to see if there is anything that we could assist you with. You can either reply here with your questions or if you wanted to continue the conversation privately, you can email us at social_support(at)constantcontact(dot)com.


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Caitlin_M
Administrator

Hello @Buschtrucks. I apologize for the wait time that you had experienced and that you were directed to the wrong department. I'd like to see if there is anything that we in the Community can assist you with. What questions did you have for our Support team? You're more than welcome to reply here or if you wanted to continue this conversation privately, you can email us here at social_support(at)constantcontact(dot)com. 


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.