Customer service or sales? Does it exist?

Occasional Participant

Customer service or sales? Does it exist?

I have a deactivated account. I called to activate but wanted help choosing what plan. The guy on the phone just said "you need to go to billing" and transferred me. That was not my question. I had some questions about the plans. I called again hoping to get a different person and it was the same guy who said the same thing. Not very customer friendly. Clearly he was not a sales person there to answer questions for customers. Now you are making me find a service who will answer questions and not just send me to billing. Regards, Jeff Kilinski CertaPro Painters of Naperville


Hello @JeffK407 ,

We're sorry about any confusion and frustration on the calls for reactivating your account and the questions you had on the plans available. It is our policy to have our Billing department handle all account reactivations and answer basic questions. We also have sales agents available to talk about the plan options in full details. If you contact us we can answer all your questions. 

Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.