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Customer wants to get our newsletter...

JonathanM74
Participant

Customer wants to get our newsletter...

Hello.

We have a customer who has reached out with the following note: "I have twice signed up for your newsletter etc. without receiving anything.  Can you assist?"

When I go to enter her address, I get the following message, "The email address ______ has previously unsubscribed.  You can create a contact with this address, but you will not be able to add it to lists or send emails."

How can I get this customer back on the email list?

Thanks!

Jonathan

 

1 REPLY 1
Zoe_H
Employee

Hello @JonathanM74,

 

Thank you for reaching out to the Community! To get this contact back on your list, with their permission please send the resubscribe email that is located under his contact details. Thanks! 


Zoe H.
Community & Social Media Support

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