Customize Unsubscribed Contacts' Feedback Options

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RH-KW
Member

Does anyone know how to access the setup to enable customization for the questions asked to contacts when they unsubscribe?

 

DA479140-C3A8-4320-A7B4-482CF0159D4F.jpeg

The Help & Support shows this Unsubscribe Form, but does not show how to edit it. Thank you in advance for any help

1 ACCEPTED SOLUTION

Hello @RH-KW,

 

I will gladly submit your feedback on this so our engineering team will update you if this feature is added in the future! Thank you. 


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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5 REPLIES 5
Zoe_H
Employee

Hello @RH-KW,

 

Thank you for reaching out to the Community! I do apologize for any inconvenience, but we don't have the option to customize the questions asked on the unsubscribe form. Those are pre-generated questions that can not be edited. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Thank you for the speedy reply Zoe 

Do you know if this a feature that could be added?

Hello @RH-KW,

 

I will gladly submit your feedback on this so our engineering team will update you if this feature is added in the future! Thank you. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Awesome! Thank you Zoe. Would love to see this added so I can ask any unsubscribing contacts more relevant questions for feedback.

Hello @RH-KW,

 

Of course, have a wonderful weekend! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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