Customized Unsubscribe Form

RosedaleFederal
Frequent Participant

Is it possible to customize the unsubscribe message?  I have been asked to edit it to say:

 

“Unsubscribe: This will stop all Marketing emails from us.”

 

3 REPLIES 3
William_A
Moderator

Hello @RosedaleFederal ,

 

At this time, there isn't really a way to edit the unsubscribe form. Since there's a lot of legal and Compliance-related elements tied up in the unsubscription process, we've tried to ensure it be as straightforward as possible for contacts. 

 

With that said, our engineers are exploring way we can give a bit more freedom with the unsub form's customization / wording, while still honoring those legal and Compliance expectations. I've submitted your case to our engineers, so that if and when they have an update they'll make sure to notify you.


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William A
Community & Social Media Support
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FirstNameL11982
Occasional Participant

Hi there,

 

I have the same question the person above asked in 2020. Has there been any changes in the past two years? We are interested in customizing the wording on the opt-out message/unsubscribe page if possible. Basically we would like to list on the bottom section other library resources if they would like to keep up with library news after they have opted out (so they know where else they can look if they no longer want emails but want to know what programming is scheduled for example).

This level of customization isn't possible with the unsubscribe forms at this time.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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