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!DOCTYPE is being removed

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Real Estate

!DOCTYPE is being removed

We are using the advanced editor for our email template custom code. 

May I ask why are you removing the html DOCTYPE declaration??? If you remove it many of the email clients ,e.g. iPhone mail iOS 13, are not able to render the styles correctly nor any of the media queries! We just spent two days and find our our emails are failing.This is a total disappointment!

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Moderator

Re: !DOCTYPE is being removed

Hi @DarrellS78521 

 

I apologize for the experience you've having with this custom coded email. Although you have already spoken with our Chat Support I wanted to make sure our response was shared here in the Community as well. It appears you're having this experience because you're using HTML 5 which uses Javascript. Both of these types of code are not currently supported in our editor. Because of this we suggest rewriting your code without the use of HTML 5.


Frankie.P
Community & Social Media Support

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