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Deactivated my account, not able to access my billing invoice for the previous month.

VanessaY54
Occasional Participant

Deactivated my account, not able to access my billing invoice for the previous month.

Hello,

 

I had my account closed down, however we still had a charge for that month and I am not able to access the billing invoice as the account is closed. I thought it would be emailed to us, but I do not see any invoices in my email. This is for one of our clients, therefore they require all invoices for the previous month be sent to them so they can match it to their CC charges. Need assistance here, thanks!

5 REPLIES 5
William_D
Moderator

Hello @VanessaY54 ,

 

I went into your account and sent invoices with detail to the account's billing address. If you need further assistance, please contact our Billing team so they can securely assist you.


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William D
Community & Social Media Support
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VanessaY54
Occasional Participant

Hi @William_D, thank you - it was received! We also have another account as our client had separate accounts for US and CA. Could you also send the billing invoices associated to ? You can send it directly to this email. Thank you!

I got the last 60 days of invoices with details sent to the email you provided, as well as the account's billing address to ensure its delivery. If you or your client need to access these invoices, even for cancelled accounts, you should generally be able to login as the account owner and navigate to the My Account page by clicking the name in the top-right corner. From there you can go to the Billing Activity / Statements and set specific parameters for the invoices you want based on date range.

 

If you end up needing a custom invoice generated with information that isn't included in the Invoices w/ Detail, then our Billing team can assist in the creation of such invoices.


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William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
VanessaY54
Occasional Participant

Hi William, my client is saying what was received were the receipts and not the invoices. I tried logging in to the account as you had mentioned but got this error message" eactivation Notice
Your Constant Contact account has been cancelled. If you would like to reactivate your account, please contact Customer Support so that we may assist you."

 

 

You should be able to click the name in the top-right corner and still access the My Account page, regardless of that banner. However the invoice I sent was exactly what's available as Invoices w/ Detail through the UI. So your client will need to call our Billing team to have a custom invoice created if they need even more information.


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William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.