Deactivated new account!


Deactivated new account!

Hi, I'm completely new to this service. Just 2 hours ago I sent my credit card information to buy a plan, designed a draft and couldn't send it because of a "deactivated account". What is that? This is the first time I have this problem online. 


Any member of the community can help me out? Thank you!


Hi @user96723 


So sorry to hear this has happened with your account! I have taken a peek and can see your account was disabled by our Account Review department. The good news is this team is available by phone and can help answer any further questions you may have.

Community & Social Media Support

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I am facing the same problem from last many days. I am not able to send emails not even a test mail.

As suggested above I had a conversation with the team, but I am still facing the same problem.

need urgent support on this.




Hi @user781228 


Thank you for reaching out and letting us know. I'm sorry that you are experiencing this problem. Our Account Review team will be happy to further assist you with this issue, however, you will want to reach back out to them for further assistance. I have checked and everything else is set with your account.


Thank you for using Constant Contact. Have a great day!

Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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