Deactivated told I would still be able to access account

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Deactivated told I would still be able to access account

I'm furious. I deactivated my account and told the rep I would still need access to the data to pull opens and clicks and she said Id have 120 days to access my data and I login today and I cant get to it.

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Moderator

Re: Deactivated told I would still be able to access account

Hi @BryanH096 

 

I apologize for any confusion there may be with the status of your account. You are correct, information is stored in your account is guaranteed for 120 days post-cancellation. However once your cancellation date has passed your account information is no longer accessible unless you decide to reactivate your account during that time. With that said, we do want to make sure you're assisted. What data are you looking to access? We would be happy to take a closer look and see how we can help with this.


Frankie.P
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