Dedicated IP address

Marisa_M
Established Member

Does Constant Contact offer a dedicated IP address for sending emails?

I have a very large organization that has blocked ALL Constant Contact emails and the only way they will unblock it is if I can provide them with a specific IP address only for our own emails.  They have had very bad experiences with other CC users SPAMming them, so that was their solution - to block ALL CC emails.  Unfortunately, some of their people are legitimate subscribers to our emails, who are now being affected and our emails are being blocked, because their corporate office has made this change.  Any help would be appreciated.

 

Thanks

7 REPLIES 7
Amber_L
Employee

Hello @Marisa_M ,

 

We do have a dedicated IP address range and a list of URLs that would need to be Safelisted in their security program. Feel free to send them this guide


Amber_L
Community & Social Media Support

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Marisa_M
Established Member

Hi @Amber_L,

Thank you but that doesn't answer my question. I was asking for a dedicated IP address for only our account.  The recipients who are not receiving our emails have blocked ALL emails sent from CC, so I need a dedicated IP address that I can give to them to allow only our emails in their SPAM filter.  I am guessing you don't offer this service.

I would like to know the answer to this question as well, please Amber. 

Marisa_M
Established Member

The answer is apparently no, they cannot do this.  I am still unable to email about 50 of our members becasue they have blocked everything coming from CC because they get too much SPAM from other senders. I believe other providers offer this so it may just be another nail in the CC coffin.

EllisonM7
Participant

Constant Contact does offer a dedicated IP address option

BallC
Participant

To request a dedicated IP address, you can contact Constant Contact's support team. They will be able to provide you with more information on how to set up a dedicated IP address and what the associated costs are.
Additionally, if you are looking to track the location of the IP address, you may want to consider using an IP geolocation API such as https://apiip.net/.

Marisa_M
Established Member

That must be new because at the time I posted this, they told me they did not offer that.  As you can see from the answer above, they told me they could provide me with the "list of IP addresses" they use but there was no way to have our own, which did not help my case when our recipients were blocking all CTCT IPs. The recipient said they would whitelist an IP address if ONLY our emails were sent from it. Constant Contact at the time said there was no way to do that. (However last time I checked, MailChimp has done this for years)
I have already authenticated our domain years ago so it "looks like" emails come from us, but they in fact do not and still use CTCT's servers and IP addresses. 

So you are telling me you have your own IP address for CTCT and ONLY your emails are sent from this IP? 

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