Delayed emails

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Member

Delayed emails

I created and sent an email campaign at 11:39am today. Myself and at least 2 others have not received the email in our personal email accounts and it is now 3:31pm.

 

A few weeks ago, I sent a campaign at 8:29am and the same three people did not receive until after midnight that day.

 

Why are emails being delayed?

1 REPLY 1
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CTCT Employee

Re: Delayed emails

Hello @SteveB5572

 

Thanks for joining us in Community! We certainly understand why its helpful to receive your emails as soon as possible especially while working on your campaign. We were able to initially test this campaign and it seems to be working properly.  As a result, we actually have a dedicated team that can help with this and see if there is something more complex occurring. For more information how to reach them click here, with hours and best phone numbers. 


Brian_H
Community & Social Media Support

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