Delayed response to edits

[CapriceE1]

Hi,

When trying to insert a text block or image, the pink line that I use to indicate where to insert the text/photo moves all around the page.  I can't therefore drag and drop the text box, for instance.  I'll put it in one place, and the pink line jumps to three or four other locations before it decides where it will add the text box.  It's very frustrating to work with.  Any suggestions?

Thanks.  tkcromwell@mac.com

[William_A]

Hello @CapriceE1 ,

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.

Another possibility, if you're not finding that any connectivity elements are affecting it, is the number of visual elements in the email. Particularly long emails, with tons of images, formatted text, and specialized blocks can result in the editor slowing down as those elements are constantly loaded up and subject to changing. This can also occur with templates that are dozens of generations of copies (i.e. copy of a copy of a copy of a...) Are you getting the same  block drag lag issues when working with a 100% new, blank template?