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Deleted a user and now I can't re-add them...

JustinG257
Participant
‎01-08-2022 08:42 AM
‎01-08-2022 08:42 AM

One of the users of my account was having trouble logging in suddenly.  I decided to delete them and re-add them.  Suddenly, it won't let me do so.  What can I do to re-add a user that I previously deleted.  

0 Votes
3 REPLIES 3
Zoe_H
Employee
Employee
‎01-08-2022 10:25 AM
‎01-08-2022 10:25 AM

Hello @JustinG257,

 

With users roles, we can't delete people who have had access to the account, we can only deactivate the profile. Can you give us some more information about what you are seeing? Thanks. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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JustinG257
Participant
In response to Zoe_H
‎01-08-2022 11:57 AM
‎01-08-2022 11:57 AM

I was able to deactivate them, and then I was given the option to delete them.  I was just going to re-add them, but it didn't work.

0 Votes
Zoe_H
Employee
Employee
In response to JustinG257
‎01-08-2022 04:08 PM
‎01-08-2022 04:08 PM

Hello @JustinG257,

 

What are you seeing when you try to add them as a user? Are you getting an error message? 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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