Deleted addresses

[SteveH73]

I deleted 591 Suspended Accounts but my total number of contacts did not decrease. I'm trying to get to the lesser charge per month and don't understand why the number of contacts did not change.

[William_A]

Hello @SteveH73 ,

So after taking a look at your contacts alongside our Tier 2 team, I'm wondering if you deleted the contacts or simply removed them from a list they were in.

Do you remember the exact steps you took when deleting the suspended contacts? Did you individually select them, or were they in a separate list or segment when you were attempting to delete them?

[SteveH73]

THey were in a separate list, under bounce type, showing all Suspended.  I selected Delete under Actions. 

[William_A]

Was it a list in your Contacts screen, or somewhere else? I'm not seeing any recent activity where you deleted a list. I'm also not seeing in any of your emails where there's been that many bounces of any type in a single sendout.

[SteveH73]

I'm not talking about deleting a list.  I deleted those individually that were in suspended status.  This amount of 590 were over a period of years, not any recent emails that went out.

[William_A]

So how did you go about deleting all 591 at once if they were spread across multiple sources?