Deleted contacts accidentally

HeatherP196
Participant

Deleted contacts accidentally

Hello!

Instead of removing about 20 contacts from an email list, I deleted them. Now they are completely removed from all mailing lists. Is there a way to get them back or see the list so I can add them back in?

11 REPLIES 11
Frankie_P
Moderator

Hi @HeatherP196 

 

Thank you for reaching out about your contacts! I can understand how helpful it would be to recover any deleted contacts from an account. However I apologize, at this time there isn't an in account tool that can do this. We do however have upper level of support who can take a closer look into this. If possible, we would need an example of one of the contacts that was deleted to see what information we find. In some cases where the contacts could be recovered, it does cause you to lose any information your have uploaded or updated in your contacts since then. With that in mind, I can see you have uploaded and worked in your contacts since then. Were you able to add these contacts back into your account already? If so, the original list information would no longer be available.


Frankie.P
Community & Social Media Support

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KellyH048
Regular Participant

Hi! A contact accidentally unsubscribed and we were trying to get them resubscribed.  In the process of try to get them resubscribed, the contact was accidentally deleted.  Now we cannot add the email back to our contacts.  What do we do?

Thanks!

 

Hello @KellyH048,

 

You will be able to add the unsubscribed contact back into your contact list like you would with a new email address, then you can find that contact under the unsubscribed list and manually resubscribe the contact.


Zoe H.
Community & Social Media Support

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KellyH048
Regular Participant

Hi Zoe,

Thanks for the response.  Unfortunately, as I noted in my original question, the contact was DELETED not just unsubscribed.  Is there a way to add the deleted contact back to our list of contacts?  Thanks so much!

William_D
Moderator

Hello @KellyH048 ,

 

You can just re-add the contact on its own. You don't even necessarily need to include the other contact fields, just the email address. Our system will recognize the email address (since that denotes unique contacts), and will pull all the old info when you re-add it to the list(s) it was a part of.

 

Adding a single contact on the classic Contact Management view.

 

Adding a single contact in the Contact Redesign Beta


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William D
Community & Social Media Support
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KellyH048
Regular Participant

William D - Thank you for your reply.  When I try to add the deleted contact's email back, I receive the message "Please review the field below and correct any issues."   The email is highlighted with the message: "This email already exists in your account."    With these two messages, I am NOT able to re-add the contact.  The system does not allow me to add back a deleted email address, and I really need to do this, as it is a key contact and the email was deleted accidentally.  Your assistance is appreciated.

 

William_D
Moderator

Hello @KellyH048 ,

 

If that's the case then the contact is already in your system - either unsubscribed or as an active contact. Try doing a search of your contacts by name or email address, and you should be able to find them.


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William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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KellyH048
Regular Participant

William D - I am not able to find the contact in any status in my system, but it will not allow me to add the person back.  I have searched all statuses of contacts and the person is not listed.  I search for the email and it's NOT FOUND, but when I try to add it, it says it already exists.  It's pretty important that I get this person back on the list.  Is there someone else who can review this situation and assist me?  The contact was accidentally DELETED and I cannot add them back as a contact.

thanks

Hello @KellyH048,

 

For troubleshooting purposes, can you please upload this email address from an Excel Spreadsheet and please let us know if that workaround is successful. Thank you! 


Zoe H.
Community & Social Media Support

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DublinCookerySchool
Occasional Participant

Hi @Zoe_H,


Further to the above thread, I am experiencing this same (or at least similar) issue. When I use your API via our website to add the contact, I get a similar message as mentioned above - "Email address ****.*.******@gmail.com already exists.". This error message is generated by your API and not something that we validate or control. However, when I search for that email address in the Constant Contact admin UI, it does not appear under the "All subscribers" list or within any of the filtered lists (e.g. Unsubscribed, Awaiting confirmation, etc.). I have been able to get around it by manually creating it as a new contact within the Constant Contact admin UI as you have described above but obviously I wouldn't expect this to be possible if it did actually already exist.


To confirm that this was an issue and not a random blip/fluke, I did a test whereby I subscribed to our mailing list using your API on our website with a brand new email address that did not exist in any of our lists. I then visited the Constant Contact admin UI and searched for the new email and found it there. I then proceeded to delete that email contact (not unsubscribed, just deleted) and searched for it again, and confirmed that I could not find it in any lists. I then re-visited our website and tried to re-subscribe the same email address using your API via our website and was shown the same error message mentioned above, suggesting that the email address was already subscribed, which was not the case...


As mentioned above, I don't require a solution as I am able to manually add the email address via the CC admin UI, but would appreciate if your development team could investigate and confirm the issue.

 

Cheers

John

Hello @DublinCookerySchool ,

 

Are you using a signup form created through us, an integration for a particular website host, or a form you coded and created yourself that you connected to our API? If it's the latter, I'd advise reaching out to our Web Services for support on this issue, either through their main website / email, or on their boards here in the Community.

 


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William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.