Deleted document link is still active in campaign

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Established Member

Deleted document link is still active in campaign

We just sent out a campaign this morning and there was an old link to another campaign at the bottom that was missed. Is there anyway to turn off that link ? we have already permanently deleted all files associated with that link but it's still active in the email. We also tried the link in multiple browsers and it's active there too. 

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Moderator

Re: Deleted document link is still active in campaign

Hi @GRocHealthFoundation 

 

Thank you for reaching out to the Community! I apologize you are having this experience. Testing your document link in a different browser or private/incognito window is always a great troubleshooting step. The the link you have provided appears to already be broken. Because of this you may be seeing a cached version of this document. I can also see you currently have an open ticket with our advanced level of support for assistance. A member of this team will be reaching out directly with any further updates on this document link. Please let us know if there is anything else we can assist with in the meantime.


Frankie.P
Community & Social Media Support

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