Denied permission message

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ScottN0296
Participant

Denied permission message

We have an email subscriber who has received a "permission denied" message when he clicks on a video link in our newsletter. I'm not sure if this is a user issue or something on Contact Contact's end. Any help or advice is appreciated. Thanks! I've included his email below:

 

I clicked on the video link. It opened a browser and immediately in the URL displayed "permission denied" but almost as quickly that went away and redirected to the correct page. The video was displayed and I could click and watch the video on my phone.

 

I decided to check on my computer when I got home to see if my ad blocker (which doesn't exist on my phone) was the problem. However, I turned off the ad blocker and the link still failed. When I pasted the link into my browser at home I (of course) got the page and could watch the video. So it still seems to be all about how the r26.rs6.net link is passing the information through that my browser in windows 7 doesn't like, and my browser in android figure out how to bypass.

 

 

1 ACCEPTED SOLUTION
William_D
Moderator

Hello @ScottN0296 ,

 

Unfortunately the only way around this, if links are blocked by an ad blocker extension, security app, or VPN, is to make sure our domains are safelisted in such programs.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William D
Community & Social Media Support
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Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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1 REPLY 1
William_D
Moderator

Hello @ScottN0296 ,

 

Unfortunately the only way around this, if links are blocked by an ad blocker extension, security app, or VPN, is to make sure our domains are safelisted in such programs.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.