Detailed invoice email doesnt include most recent

BillF350
Participant
Charge made yesterday not showing up
3 REPLIES 3
William_A
Moderator

Hello @BillF350 ,

 

Are you still unable to view your latest invoice? When I check your account, I'm able to view it in your My Account > Billing > Statements page.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

That page only lists summary charge data and does not contain an actual invoice or billing statement that can be printed. The email option does not include the data shown on the summary page. 

Thank you for the info. This seems to be a more recent issue that our engineers are still investigating and collecting information on. I've marked your account as affected, and submitted it to them for further review. If and when they have an update on the issue, they'll notify you directly.

 

In the meantime, the Print option is showing me a full invoice for your latest payment. Are you able to generate your invoice from that, and download, print, or screencap it? If not, then I'd advise speaking directly with our Billing team so they can assist in generating and sending a custom invoice until the issue is resolved.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar