Did not receive

[FaithI1]

I checked Test as the list which includes only my (sender) address. I did not get the email. Although it say sent Sat, Oct 30, 2021 2:52 pm. It is now 3:04 and I did not receive it.

[William_A]

Hello @FaithI1 ,

Here are some general best practices for deliverability.

Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails - whether that's through us if you have a free domain (e.g. Gmail, Yahoo, AOL, etc.) or via self-authentication if you have your own domain (such as through a business or other organization).

If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.