Thank you for reaching out to the Constant Contact Community.
I would be happy to assist! First, was this email originally created on the Constant Contact mobile app or was it created through your online Constant Contact account? The reason that I ask is because these email templates are not cross compatible. If the email was originally created on your online Constant Contact account you would have to login to your Constant Contact account to use that email template again. The same goes if the email was created on the mobile app.
All of this said I would be happy to hop into your account to take a look. Please send an email to social_support(at)constantcontact(dot)com with your Constant Contact username, the email in question and a reference to this post and we’ll take a look. In the meantime, please let us know if you have additional questions.
Thanks and have a great rest of your day!
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