Difficulty changing password


Difficulty changing password

I have been trying for the past 3 weeks to change my password but each time the site says it is sending me an email to my contact email I receive nothing. I think your site has not been able to update me email address either. Therefore I cannot ever receive any correspondence from you. It is for me a very big fault in the service. I live in Ireland so trying to ring you is not easy or often impossible. So asap I need to update my email address and password. Please help. Caitriona


Hi @CaitrionaN!


I'm so sorry you've been having issues getting your password reset! It does look like we need to update a few personal settings on your account. Unfortunately, that does require a call into our Support line, due to account security. I apologize deeply, but we are available any time between 8AM and 8PM EST to take your call. Here is that number, in case you need it! Thanks for your understanding in this matter.


Gwendolyn B
Customer Engagement Specialist
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