Disappearing Email Text

GreenbeltF
Participant

Disappearing Email Text

One of my team members created an email template and put normal text into it (title, body text, etc). However, when I copy and open it all the text disappears! I try to add more and the letters disappear every few seconds. Has anyone had this happen before? It's very frustrating because it effectively means I can't use that template! 

5 REPLIES 5
David__B
Employee

Hello. When you say the text is disappearing, is it still present but just not visible or is it being deleted entirely? Does this happen throughout the entire email or just in that one block? I would try an incognito/private window or another browser if you haven't already. You can also try previewing the original email, copying the text from there and then pasting it into a new block in the copy to see if the text sticks that way.


David B.
Community & Social Media Support

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This is happening to me too and its quite frustrating. The text completely disappears. 

Hello @RevdJamesMH,

 

I do apologize that you are having the same experience. It sounds like you may need to select the "Insert" button on your keyboard. That key makes it so your text disappears when you are attempting to edit it. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Recently I have had a word disappear in various emails.  For example, one email I had the text in a block for "Sleep, Money and Sex".  I opened the email and the word Money was there but within a few seconds, it just disappeared.  I also recently made an email draft that include the sentence "we like to gather together with schools, companies, and associations across North America to celebrate campus recreation."  When I opened the draft back up to then send it, the word celebrate was gone.  I didn't catch it until after the email had gone out.  Any thoughts?

Hello @KentStateRecreationalServices,

 

I do apologize that you are also having this experience. Does this happen throughout the entire email? I would try an incognito/private window or another browser if you haven't already. You can also try previewing the original email, copying the text from there, and then pasting it into a new block in the copy to see if the text sticks that way. Let us know if any of these troubleshooting steps works for you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.