I've been using Divi Builder by Elegant Themes to update my WordPress website but I can't seem to get the Email Optin module to work. I can connect to my Constant Contact account using an API and secret key and select a list but when I test the sign-up with an email and press Subscribe nothing happens. Help.
Thank you for reaching out to the Community! I apologize that nothing is happening when someone tries to sign up. The first step that needs to be completed for troubleshooting this problem, would be to contact WordPress to make sure it is installed properly. That will most likely fix the issue. Thanks!
There have been cases where some themes in WordPress impact the ability for our API to successfully collect contacts. However I have taken a look at your account and do not see you are currently using our available WordPress Plugin. If you are working with a custom API I would suggest contacting our API support directly for further assistance. This team can be reached by email at email@example.com.
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