Do Not Sell My Info - Update My Profile - Does Constant Contact Have any appreciation of privacy?

GrantM70
Occasional Participant

Constant Contact has a link at the end of the e-mail above the Constant Contact logo that says - update my profile - as in people who get the e-mail get this option.
I could not delete that.
It says in there something in there about Do Not Sell My Info, implying that the information - my contacts/my contact list will be sold.

This is unacceptable, as I am paying a monthly fee and I expect as part of that to not be the product, and shows poor appreciation by Constant Contact of privacy of their customer's clients.

Additionally, now you got me complaining, I am not appreciating Constant Contact forcing me to advertise Constant Contact to my clients.   It appears the logo got bigger over the years. There should be option to delete the Constant Contact logo and all reference to Constant Contact.

5 REPLIES 5
Caitlin_M
Administrator

Hi @GrantM70. I'll address your concerns in a few paragraphs to keep things organized.

 

The "update my profile" link allows contacts to edit their information so you have the most up to date email address. This is useful for contacts who change emails or maybe want to receive your emails at a different address. It also lets them choose what types of emails they want to receive. You can remove the Update Profile link from emails through the My Account tab.

 

The "Do Not Sell My Info" link is in response to the California Consumer Privacy Act and applies to businesses that are doing business in California. The link lets contacts know how their information is being used and provides transparency for you, who is using our product. For further questions about the CCPA and how we comply with any privacy laws, you can email privacy(at)constantcontact(dot)com

 

As a courtesy, we will remove the Constant Contact logo from your emails.


Caitlin M.
Community Manager
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MelissaZ87
Occasional Participant

I have emailed privacy(at)constantcontact(dot)com regarding this same issue and have not hear back in over a week. No one has even said they are working on the issue or that they will get back to me. Our company would like a solution or answers.

Hello @MelissaZ87 ,

 

When you emailed privacy, did you replace the (at) and (dot) with the actual symbols? What issue is it that you're wanting worked on? 

 

You can remove the Update Profile link from within your own account. If you're needing the logo removed, I went ahead and did that for you, it's not something the privacy team handles - just normal support. The "Do Not Sell My Info" is the legally required wording per the CCPA that we and all companies that mail to and operate within California must comply with. 


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William A
Community & Social Media Support
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MelissaZ87
Occasional Participant

We would immediately like to opt-out for any/all of our clients – or as a firm – from

Constant contact.

 

We do not want you to share ANY of our clients information to any firm.

 

and yes.

That's already the standard. As mentioned the ""Do Not Sell My Info" is the legally required wording per the CCPA that we and all companies that mail to and operate within California must comply with. That's the default, there's no other action that needs to be taken on it.

 

If you have additional questions or confusion related to the CCPA specifically, then you're welcome to peruse our article on it, peruse our Privacy Policy, or email them with what information you're specifically needing.


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William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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