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Doesn't work

user102808
Participant
‎11-18-2019 04:24 AM
‎11-18-2019 04:24 AM

Doesn't work

Hello, the automatic welcome email is doesn't work - when new contact is added it doesn't send a confirmation. Please could you check?

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Frankie_P
Moderator
Moderator
‎11-18-2019 02:09 PM
‎11-18-2019 02:09 PM

Hi @user102808 

 

I'm so sorry to hear your contacts are not receiving your Welcome Email. We have seen cases were some new sign ups through Sign Up Forms (Inline, Pop Up, Wordpress, or Landing Pages) are not getting the default Welcome Email. This is an experience we are continuing to troubleshoot. In the meantime we suggest using an Autoresponder instead. But it is important to note Autoresponders will send to all contacts added to your list, not just those added by a sign-up form.


Frankie.P
Community & Social Media Support

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