Hi - I have turned on double optin.
Here's what works.
1. User fills out a form on the website.
2. User gets an email to confirm the subscription. Email is formatted & branded correctly.
3. User clicks confirm.
Here's what doesn't work:
4. User gets ugly web page saying 'Thank You' (See below)- How do I customize this? If I got this, I'd wonder what was going on.
5. User never gets the welcome email
Solved! Go to Solution.
Hello @StampWithCandi ,
At this time Confirm Opt-In thank you pages can't be customized.
Regarding the welcome email, the automation series you have labelled for your welcome emails is still actively sending, if the contact is 100% brand new to your account and has been added to a list for the first time. If they're already part of a list that originally triggered the same email (based on your setup that's any list), then them being added to another list covered by the same automation won't trigger a resend of the welcome email - whether you manually add them or they sign back up.
If you have concerns about its delivery, you may want to look into changing your authentication to self-authentication since you have your own domain. Otherwise, please contact our Delivery team for more specialized assistance and troubleshooting.
Hello @StampWithCandi ,
At this time Confirm Opt-In thank you pages can't be customized.
Regarding the welcome email, the automation series you have labelled for your welcome emails is still actively sending, if the contact is 100% brand new to your account and has been added to a list for the first time. If they're already part of a list that originally triggered the same email (based on your setup that's any list), then them being added to another list covered by the same automation won't trigger a resend of the welcome email - whether you manually add them or they sign back up.
If you have concerns about its delivery, you may want to look into changing your authentication to self-authentication since you have your own domain. Otherwise, please contact our Delivery team for more specialized assistance and troubleshooting.
Hi William_D,
Thanks for the prompt reply. I hope at some point I can edit the Confirm Opt-In page, but for now, I'll just have to live with it, because I really want double-optin.
Thanks for the info on self-authentication. I'm going to pursue it!
Again, thanks for the help.
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