Double Optin Questions

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StampWithCandi
Occasional Participant

Hi - I have turned on double optin.

Here's what works.

1. User fills out a form on the website.

2. User gets an email to confirm the subscription. Email is formatted & branded correctly.

3. User clicks confirm.

 

Here's what doesn't work:

4. User gets ugly web page saying 'Thank You' (See below)- How do I customize this? If I got this, I'd wonder what was going on.

5. User never gets the welcome email

StampWithCandi_0-1644195166116.png

 

1 ACCEPTED SOLUTION
William_A
Moderator

Hello @StampWithCandi ,

 

At this time Confirm Opt-In thank you pages can't be customized.

 

Regarding the welcome email, the automation series you have labelled for your welcome emails is still actively sending, if the contact is 100% brand new to your account and has been added to a list for the first time. If they're already part of a list that originally triggered the same email (based on your setup that's any list), then them being added to another list covered by the same automation won't trigger a resend of the welcome email - whether you manually add them or they sign back up.

 

If you have concerns about its delivery, you may want to look into changing your authentication to self-authentication since you have your own domain. Otherwise, please contact our Delivery team for more specialized assistance and troubleshooting.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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2 REPLIES 2
William_A
Moderator

Hello @StampWithCandi ,

 

At this time Confirm Opt-In thank you pages can't be customized.

 

Regarding the welcome email, the automation series you have labelled for your welcome emails is still actively sending, if the contact is 100% brand new to your account and has been added to a list for the first time. If they're already part of a list that originally triggered the same email (based on your setup that's any list), then them being added to another list covered by the same automation won't trigger a resend of the welcome email - whether you manually add them or they sign back up.

 

If you have concerns about its delivery, you may want to look into changing your authentication to self-authentication since you have your own domain. Otherwise, please contact our Delivery team for more specialized assistance and troubleshooting.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
StampWithCandi
Occasional Participant

Hi William_D,

 

Thanks for the prompt reply. I hope at some point I can edit the Confirm Opt-In page, but for now, I'll just have to live with it, because I really want double-optin. 

 

Thanks for the info on self-authentication. I'm going to pursue it!

 

Again, thanks for the help.

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