Double and triple charges

TASO · ‎07-22-2020

While registering for events many of our members are being double and sometimes triple billed. A call to support blamed the end-users browser, but in reviewing with our members, there is a wide varity of devices and browsers.

So here is my NEW IDEA ...... own up to your issues and provide a solution

Frankie_P · ‎07-22-2020

Hi @TASO how is your event being shared to your contacts?

Frankie.P
Community & Social Media Support

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TASO · ‎07-22-2020

I spend a while on the phone with Support again this morning. They blame the credit card processing company. In the meantime, your customer (at least for now) suffers while 2 software companies point the finger at each other.

Frankie_P · ‎07-27-2020

Hi @TASO I apologize the answer you received is not the one you were looking for! How is your event being shared to your contacts?

Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

TASO · ‎07-27-2020

No worries, you can close this issue. We have learned our listen and have moved on.

Amber_L · ‎07-31-2020

We'd like to apologize for any frustration this has caused you, @TASO and we will continue investigating the issue on our end. Please let us know if you need any assistance in the future.

Amber_L
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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