Download arrow showing on image in Gmail

WPETC
Participant

Download arrow showing on image in Gmail

Hello,

 

I am in need of your help! Is it possible to remove the "download arrow" on images when view in your email? Is there such a setting?

 

Thanks in advance!

~Vanessa

10 REPLIES 10
Amber_L
Employee

Hello @WPETC,

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today. Since this is a setting within your individual email client, we do not have a way of turning it off within Constant Contact, however this guide will show you how to do it in your email settings! 

 

Please let us know if there is anything else we can do for you! Thank you for choosing Constant Contact. 


Amber_L
Community & Social Media Support

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IsabellaL22
Regular Participant

Hi Amber,

I am a bit confused, if I am the one sending through constant contact, then isn't there a way to protect the image?

If this is an email client setting, then wouldn't this setting need to be changed for every email? But we can't expect all our clients (people receiving the newsletter) to disable this. I did click on the link but did not find a suitable solution. 

Please let me know if there's something we can do. 

Thank you so much!

Isabella

PaulD1722
Participant

Hi Isabella. 

Were you able to solve this? I am trying to do the same. We also are trying to protect our images from download.

 

Thank You,

April

Hello @PaulD1722 and @IsabellaL22,

 

I do apologize for any inconvenience this may cause, but we do not have a setting in Constant Contact that can allow you to protect your images from download. Your contacts will have access to that in their email client's and it's unfortunately something we can not control. It is very specific to every contact's email client. Thank you for your feedback we greatly appreciate it!  


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
IsabellaL22
Regular Participant

Hi Zoe,

Thank you for replying. It still doesn't make too much sense to me... But thank you for addressing the question.

Isabella

Hi April,

No, I was not. From the answer below it doesn't seem like it's possible unfortunately :frown: 

It still doesn't make sense though... 

Sorry you're dealing with this too!

Isabella

CalCIMA
Participant

I am having the same problem and I think I found workaround.  I inserted a link in the image so when someone clicks on it, it takes them to my webpage, instead of giving a save as option.  I hope you find this helpful.

Hi @CalCIMA thanks for sharing this workaround with the Community! This thread was originally focused on the ability to have images in an email automatically display in a contact's email client. However we're happy to hear this workaround has worked for you and hope it helps other users as well.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
ECTLC
Participant

Here's my problem with this. THIS BUTTON ONLY APPEARS IN ANY BROWSER WITH EMAILS FROM THIS SERVICE. No other email I get in my Gmail account on Chrome has this button appear on graphics, just emails from Constant Contact, so can we all stop pretending this isn't a problem being caused by Constant Contact now and figure out how to let the people paying for this service have this NOT happen? Thanks.

Hello @ECTLC ,

 

The issue is caused by an automatic function of Gmail. Essentially, when an image is of a certain size / resolution, it will trigger Gmail's system to treat it as an attachment, rather than like a coded part of the email. A simple search on the internet will show that this is a common issue people ask about in regards to how Gmail functions, and affects regular emails as well as emails sent through ESPs (like us).

 

If it continues to be an issue for you, the most common "workaround" that is recommended is to attach a link to the image. Otherwise, it'd be best to reach out to Gmail's support to see if they have any further insight or workarounds they can provide you.


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William D
Community & Social Media Support
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