Download campaign has an 80percent Failure rate.

Seaport_Museum_Crew
Participant

Download campaign has an 80percent Failure rate.

Trying to download a campaign takes on average 40 seconds to reach failure state, wich it does approximately 80 percent of the time. Been at this for hours hoping desperately for a better result. It is always a disappointing slog using constant contact, regardless of what it is you are trying to accomplish
1 REPLY 1
William_D
Moderator

Hello @Seaport_Museum_Crew ,

 

I had no issues downloading any of your last 10 email campaigns. Are you able to provide a screencap or exact wording of the error message you receive? If you're having multiple issues trying to work in your account, including just downloading a PDF or image version of your campaigns, then you're absolutely experiencing connectivity issues. I'd recommend starting with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William D
Community & Social Media Support
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