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Download csv won't work

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SteveT578
Participant

Download csv won't work

Downloading the CSV file from Chrome or Firefox on Windows 10 doesn't work for me. The file never finishes downloading. It used to work a few months ago.

1 ACCEPTED SOLUTION

Hi @SteveT578 

 

Thanks for this clarification! Because you are working with the registrants in an event there are two workarounds we can suggest. The first being to download your file in a different browser or even a private/incognito window. The second workaround you can try is clicking on "Reporting" tab of your event and selecting to export a full or custom report instead.

 

campaigns-tab-type-events-active-more-edit-step1 (3).png

 

reporting_export_download_234 (2).png

 

Where you able to download your report through either of these workarounds?


Frankie.P
Community & Social Media Support

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13 REPLIES 13
Timothy_G
Employee

Hello @SteveT578,

I am sorry you are having problems with the downloads of CSV files in Constant Contact. I would like to help find out what is causing the issue. Can you tell me which downloads are not completing, what are the files connected to (i.e. contacts, events)?


Timothy_G
Community & Social Media Support

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I'm trying to download a CSV from an event. The registered guests. Thanks!

Hi @SteveT578 

 

Thanks for this clarification! Because you are working with the registrants in an event there are two workarounds we can suggest. The first being to download your file in a different browser or even a private/incognito window. The second workaround you can try is clicking on "Reporting" tab of your event and selecting to export a full or custom report instead.

 

campaigns-tab-type-events-active-more-edit-step1 (3).png

 

reporting_export_download_234 (2).png

 

Where you able to download your report through either of these workarounds?


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

Frankie_P
Moderator

Hi @SteveT578 

 

I am following up to the issue you reported with exporting your event’s registrant reporting. Thank you for your patience as we looked into this! The good news is we have received word from our engineers that this issue has been resolved. If it is still occurring or if you have any additional questions on this, please don’t hesitate to respond to this post as we would be happy to assist you further.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Whenever i try to download a list from the event page, I get an error that the file is incomplete.

Hi @MaryAnnB13 

 

I apologize unable to download this registrant reporting as easily as you should! Though you were able to speak with our chat support about this, I wanted to make sure our response was shared here as well. This is a defect you are experiencing. We have also added you to our queue to be notified when this is resolved, as it is something we are continuing to look into. In the meantime, as a workaround, you would have to download the Full Report. You also have the option of copying and pasting this registrant information from the grid in your event to an excel sheet on your computer.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Hi @MaryAnnB13 

 

I am following up to the issue you reported with exporting your event’s registrant reporting. Thank you for your patience as we looked into this! The good news is we have received word from our engineers that this issue has been resolved. If it is still occurring or if you have any additional questions on this, please don’t hesitate to respond to this post as we would be happy to assist you further.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

File can't be opened. Have used this before for contacts. Not working today for event registrant list

Hello @CT-SmallBusinesses,

 

We're aware of the issue you're describing, and working on a fix currently.  Until then, there is a work-around that should get you the information you need.  Go back to your event dashboard, and you should see a 'reporting' tab, directly above the green/gray circle, next to the word 'dashboard'.  In that reporting section, you can export a full report, or run a custom report if you want to change what information is view-able.  I'll track you as one of the people experiencing this problem.


Aaron_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Hi @CT-SmallBusinesses 

 

I am following up to the issue you reported with exporting your event’s registrant reporting. Thank you for your patience as we looked into this! The good news is we have received word from our engineers that this issue has been resolved. If it is still occurring or if you have any additional questions on this, please don’t hesitate to respond to this post as we would be happy to assist you further.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

I am unable to successfully download a .csv file of my event registrants. For some reason I get an error and it will not save to my computer.

Hi @TeriT99293 

 

I apologize you're unable to download this report as easily as you should! What is the exact error message you're receiving? We have seen cases where users received a "source file could not be read" error. In these cases we suggest downloading your file in a different browser or even a private/incognito window or exporting a full or custom report on the "Reporting" tab of your event instead.

 

campaigns-tab-type-events-active-more-edit-step1 (3) (1).pngreporting_export_download_234 (2) (1).png

 

Where you able to download this file through either of these steps?


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Hi @TeriT99293 

 

I am following up to the issue you reported with exporting your event’s registrant reporting. Thank you for your patience as we looked into this! The good news is we have received word from our engineers that this issue has been resolved. If it is still occurring or if you have any additional questions on this, please don’t hesitate to respond to this post as we would be happy to assist you further.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.