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Download issue

Knollwood
Participant
‎09-19-2021 08:58 AM
‎09-19-2021 08:58 AM
Iâ m trying to download my Knollwood News 9.19.21 campaign but the download button wonâ t work. Every other button works except that one. Iâ ve closed, reloaded, and rebooted and nothing works. Please advise.
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William_A
Moderator
Moderator
‎09-20-2021 01:59 PM
‎09-20-2021 01:59 PM

Hello @Knollwood ,

 

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. Typically an issue like the one you've described is caused by an out-of-date browser not being compatible with the latest adobe versions.

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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