Downloading Campaign as PNG/PDF Not Working


Downloading Campaign as PNG/PDF Not Working

Hello, I need to download a certain campaign as a PNG image for our website. It will only let me download it as a low-quality JPG. Both PDF and PNG image gives me the error, "Error, campaign generation failed. Please try again later." Thank you.

Hello @MeghanO045 ,


It seems to be an odd, intermittent issue that our engineers are looking into. I've assigned your case to them for review while they investigate. If and when they have an update, they'll make sure to reach out. 


Normally they'd recommend downloading the PDF variation, and then using a 3rd party system to convert it to a PNG. Since the PDF variation isn't available to you, it looks like the only option is JPG.


If this issue persists on other campaigns for you, please let us know so we can update as needed.

William D
Community & Social Media Support

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