Downloading Campaign as PNG/PDF Not Working

MeghanO045 · ‎07-30-2020

Hello, I need to download a certain campaign as a PNG image for our website. It will only let me download it as a low-quality JPG. Both PDF and PNG image gives me the error, "Error, campaign generation failed. Please try again later." Thank you.

William_D · ‎07-30-2020

Hello @MeghanO045 ,

It seems to be an odd, intermittent issue that our engineers are looking into. I've assigned your case to them for review while they investigate. If and when they have an update, they'll make sure to reach out.

Normally they'd recommend downloading the PDF variation, and then using a 3rd party system to convert it to a PNG. Since the PDF variation isn't available to you, it looks like the only option is JPG.

If this issue persists on other campaigns for you, please let us know so we can update as needed.

William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.