Downloading Survey results

SeanC49
Occasional Participant

Downloading Survey results

Hi there

 

I am am trying to download survey results, and whilst some results are downloading - not all of them are!

 

I need to look at correlations and therefore need to do pivot tables etc and it's imperative I have all my data

 

Help!!

 

1 REPLY 1
William_D
Moderator

Hello @SeanC49 ,

 

Can you elaborate at all on what data is missing? Are you missing "other" responses, or are you missing some contacts, or anything else you can specify? 

 

It may be easier to call in so an agent can screenshare your CTCT account, and help make sure you get the data you believe is missing. They'll also be able to compare the export you received to what's available, live with you.


William D
Community & Social Media Support

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