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Duplicates

BacchanalJ
Participant

Duplicates

I have been asking if there is a mechanism to clean up duplicates- can you assist- I also have each time ppl who opt out can we auto remove HHELP

3 REPLIES 3
Frankie_P
Moderator

Hi @BacchanalJ 

 

While we're always happy to help, I would like to clarify what exactly it is you're experiencing with your contacts. Are you seeing duplicate contacts in your account? Or are you seeing previously unsubscribed contacts be uploaded into your account? Constant Contact does have safeguards in place to prevent duplicate email addresses in your account and prevent unsubscribed contacts form being re-added into your account. So having any further details on how we can help allows us to share the best information possible with you.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
MartyR55
Participant

how do I identify duplicates?

can you add contacts for 500, but selectively send out under 500 and not be charges the additional  money fee?

 

Hello @MartyR55,

 

We charged based on the number of contacts uploaded into your account. If you upload duplicate email addresses into your account, the system will filter them out for you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.