E-mail are getting warning in G-Mail

Participant

E-mail are getting warning in G-Mail

Hello group,


wondering how to avoid the following warning in Gmail:

{My Domain} Mail Could not verify that it actually came from {My Domain}.  Avoid clicking links, downloading attachements, or replying with personal information.

Then has two boxes for reporting as Spam or Phishing

 

This is what it looks like to customers (Scratched out my domain):

 

Capture.JPG

 

 

 

As you can probably guess this is not what we want our customer to see?

Any ideas on how to make this stop?

22 REPLIES 22
Employee

Hey @JayG50,

 

Thank you for reaching out to us! We would be happy to help look into this issue. What is the campaign name that this is showing the message? Or you can also give our Deliverability team a call 1-866-433-8499.

 

Thank you for your time!

 

Desi_B
Community & Social Media Support

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This has started happening to the emails we send out too - did not see this warning in gmail until the email blasts we sent starting December 2018.
Now I see it in every email (as I send it too myself too).

What is the solution?!!

Hi @NorCal.EDPA

 

Thank you for reaching out to the Community about your emails!  I am sorry you are seeing this message as well. At this time these warnings are only appearing in google hosted inbox. I also did want to mention this is something our upper level of support is still looking into further. Because we are still troubleshooting this we would like to collect a few more details. For instance:

 

  • How long have you been seeing this message? 
  • Have you tried clicking "Looks safe"? 
  • Did clicking "Looks safe" work? 
  • Does any of your following emails have the same warning? 

 

In the meantime, we have added you to our queue to be notified when this is resolved.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Having the same issue. One of our subscribers responded with a screen shot showing:

 

"Gmail could not verify that it actually came from xxxxx@gmail.com. Avoid clicking links, downloading attachments, or replying with personal information."

 

This just started with our most recent send last week.

Consulting & Training

We are also receiving messages from our email subscribers on this warning to eblasts sent using constant contact. Please advise on how to fix this on our end or would you please address it within your system? We've been using CC for many years (8?) and this is a first. 

Hi @GrantW1 and @BarbaraDelgleize

 

Thank you both for reaching out to the Community. I apologize you are experiencing this with your emails! We would like to collect the same details from both of you to help with our troubleshooting:

 

  • How long have you been seeing this message? 
  • Have you tried clicking "Looks safe"? 
  • Did clicking "Looks safe" work? 
  • Does any of your following emails have the same warning? 

 

Because we are still looking into these warning messages, both of your accounts have been added to this queue so you may be notified when this is resolved.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

I will pile on and say that the same thing is happening for our e-mails. Since the header of the e-mails claim they are "from" us, but are being sent by Constant Contact, Gmail is warning anyone that they may be fraudulent. 

Hi @GlenS11

 

Thank you for bringing this to our attention. I have tracked this experience in your account and added you to our queue to be notified when this is resolved. In the meantime, can you please email us a screenshot of this email's full header? This email can be sent to social_support(at)constantcontact(dot)com along with the answers to the following questions:

 

  • How long have you been seeing this message? 
  • Have you tried clicking "Looks safe"? 
  • Did clicking "Looks safe" work? 
  • Does any of your following emails have the same warning?

 


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

The same thing is happening to me all of a sudden. My subscribers are getting this email warning in Gmail. How can I solve this? Screen Shot 2019-02-13 at 9.13.27 AM.png

Hi @NancyP984 

 

Thank you for reaching out to the Community. I apologize you're seeing this message in your emails. This is something our support is continuing to troubleshoot. Having some of the details that support agents have previously asked for in this thread allows us to collect valuable information needed.

 


  • How long have you been seeing this message? 
  • Have you tried clicking "Looks safe"? 
  • Did clicking "Looks safe" work? 
  • Does any of your following emails have the same warning?

We have also added you to our notification queue in the meantime. 


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

I don't remember when it started. Yes, clicking "Looks safe" allows me to see this message.

 

Gmail's full text:

Be careful with this message

This may be a spoofed message. The message claims to have been sent from your account, but Gmail couldn’t verify the actual source. Avoid clicking links or replying with sensitive information, unless you are sure you actually sent this message. (No need to reset your password, the real sender does not actually have access to your account!)

 

Hi @GlenS11 

 

Thank you for following up with these details! We have submitted this information to the appropriate teams. Please let us know if there is anything else we can help with in the meantime.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

We are also seeing this message. So many people use gmail. Please add me to the list to be notified of any updates to this. Thank you!

Hello @JanetM57318,

 

Thank you for letting us know that you are also receiving this message. I will be sure to submit your feedback on this! Have a great Sunday. 


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Hi,

Have your team find out a solution for this Gmail warming?

 

There are a lot of customers that use gmail and is annoying to see that message of supplantig identity.

 

Thanks,

 

Tito A.

Regular Participant

I haven't heard reports of the warning--but all of a sudden all of our Constant Contact posts are ending up in people's Junk folders, even though we've been using CC for years and have proper DMARC settings, a domain-level email address, etc. So something has changed on your end fairly recently. 

 

 


@TitoA5 wrote:

Hi,

Have your team find out a solution for this Gmail warming?

 

There are a lot of customers that use gmail and is annoying to see that message of supplantig identity.

 

Thanks,

 

Tito A.


 

Hi @GillianB79 

 

It sounds like this thread may be different from what you are experiencing. I can see you also reached out about this in a different section of the Community as well. In fact we have responded to your post with helpful troubleshooting steps and suggestions.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Hi @TitoA5 

 

Thank you for reaching out to the Community about this experience. Are your Gmail contacts seeing this message? If so, can you provide a screenshot of what message they are seeing? If it's a spoofing message, we usually see this appear for users when sending a test email to their own email address. Having any available screenshots would us to troubleshoot further.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Also getting reports of people getting this message from our emails.  They cannot open any of our links either.  Is there a solution we can offer them? 

Hi @MACCI 

 

I'm really sorry to hear that your Gmail contacts are seeing this warning from your emails, I can definitely understand how important it is to get rid of this warning. At this moment we are tracking those who have customers receiving this warning message from Gmail. Please send us an email at social_support(at)constantcontact(dot)com along with a reference to this post with the following information:

  • Full email headers from the email that had this warning 
  • How long has the customer been seeing this issue?
  • Have they tried clicking "Looks safe"?
  • Did clicking "Looks safe" work?
  • Did subsequent messages have the same warning?

This information will help us further troubleshoot the issue. Please feel free to reach back out to us with any additional questions you may have about this, we're always happy to help!

 


Brigitte P
Community & Social Media Support

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