EMail Receipt Problem - From Line Contains Unwanted Info

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EMail Receipt Problem - From Line Contains Unwanted Info

We have been creating Email Campaigns for several years and recently noticed our recipient email From Line contains unwanted information. We believe this may be some type of Security feature generated by Constant Contact or the recipient email host. Below is what our recipients are receiving. The red highlight is the unwanted info that has been automatically added to the email recipient From line. How can we resolve this problem?

 

 Organization Name <XXXX@organization.ccsend.com>; on behalf of; Organization Name <newsletter@organizationname.org>

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CTCT Employee

Re: EMail Receipt Problem - From Line Contains Unwanted Info

Hello @GeorgeD4430,

 

That setting has been around for quite awhile, though even now many email clients do not readily show the red section you indicated as unwanted.  It is of course possible to change to a form of email authentication that does not show to any of the recipients, but that does require a bit of work.  This article will show you all of our authentication options, so you can choose the one that's right for your organization.


Aaron_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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2 REPLIES 2
CTCT Employee

Re: EMail Receipt Problem - From Line Contains Unwanted Info

Hello @GeorgeD4430,

 

That setting has been around for quite awhile, though even now many email clients do not readily show the red section you indicated as unwanted.  It is of course possible to change to a form of email authentication that does not show to any of the recipients, but that does require a bit of work.  This article will show you all of our authentication options, so you can choose the one that's right for your organization.


Aaron_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

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Re: EMail Receipt Problem - From Line Contains Unwanted Info

Thanks for the Solution. It seems strange that this Authentication information must be displayed to the end user. Often times, the email address in the Campaign settings will differ from the Authentication email address, but both email addresses will be displayed to the end user and not in Test mode. It would be nice if there was an option to not display the Authentication email address but maintain it's functionality. Thanks.