Edit Billing Email address for an event

KarenP8174
Regular Participant

There is no way to edit the email address for billing info when registering for an event.  For example, one of my members was registering 4 of his employees for an event.  He is paying with his credit card but the billing email address auto populates and is not editable under billing info so he now has to ask his employee to forward the email receipt.  Is there a work around or a setting for this? 

5 REPLIES 5
William_A
Moderator

Hello @KarenP8174 ,

 

The billing address for a registrant payment through the WePay option will always pull the main email address used for the registrant. This cannot be edited by the registrant.


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William A
Community & Social Media Support
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KarenP8174
Regular Participant

Does Constant Contact have any plans to work with WePay on this? It does not make much sense to not be able to update it. Also, was that you that did a test registration for one of my events just now?

We're working on a newer event system. In the meantime, there is no workaround. 

 

And yes, I performed test@test.com troubleshooting registrations for the couple events I could find where payment was necessary, so I could get screencaps of examples to submit to our devs.


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William A
Community & Social Media Support
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Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
KarenP8174
Regular Participant

Did you cancel the registration so it does not ruin my limit numbers?

Yes. If for some reason you still see a test@test.com registration, you can cancel it, but both events should've been taken care of.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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