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Edit an active automated email series

caforsgren04
Participant
‎06-02-2022 04:01 PM
‎06-02-2022 04:01 PM

The "Edit Email" option is not showing up under the ellipses on an Active (yet has not sent) email within an Automated email series. What am I missing? 

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Amanda_G
Employee
Employee
‎06-02-2022 06:21 PM
‎06-02-2022 06:21 PM

Hi @caforsgren04 , 

 

I do apologize that you are having trouble editing an active automation. You should be able to edit an active series by following these steps. However, if the trigger is disabled, regardless of the series still being active or not, you will not be able to edit the email campaigns within the series. You will need to copy the entire series, edit the email campaigns, and then activate the new series. 


Amanda G.
Community & Social Care
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