Editing footer of email

[HelenF71]

My business telephone number shows up in the footer of my emailed newsletter, but not in my campaign. I cannot locate where to change this. Why is it buried in the system? 

[William_D]

Hello @HelenF71 ,

Since the physical address is the only required aspect we need from customers, that's why the footer part of the editor only displays that for editing. With that said, you can update your phone number as it would automatically appear in the footer, by going to your My Settings page and editing the Organization Information section.

[HelenF71]

That's a good answer, and seems reasonable - but there is no phone number in that field.

[William_D · Accepted solution]

Hi @HelenF71 ,

It looks like you called in and were able to be assisted. For the sake of clarity I'll also update here. It appears the issue was the the phone number being shown as part of an optional field found on the scheduling page, but not in the main editor. I've made sure to update your Community case so the devs are aware of the discrepancy between the footer editing sections, in addition to what was done with your previous chat and call cases.

[HelenF71]

As it turns out I have to go to the Scheduling area to edit footer info! That is not intuitive and I am hoping someday it at the very least it is included in a Help topic. Had to bother a chat agent to get that fix. But thank you also for answering. Stay safe, be well.